Dumota offers a 7 day return window for items that meet the requirements for return. Please fill our retrun request form Here contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.

Return Instructions

  • STEP 1:

    Send a Complaint
    Fill our complain request form Here or send an email to [email protected] Don't forget to include the pictures of the products as a means of evidence.

  • STEP 2:

    Return after Authorization
    Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

  • STEP 3:

    Get Resolution
    Upon our confirmation of the receipt of the item by the Seller, Dumota will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Dumota.

  • Items not eligible for Returns

    1. Products that have been altered from their original or opened by an unauthorized personnel without permission.
    2. Product with tampered or missing serial numbers.
    3. Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
    4. Products damaged due to misuse.
    5. Products in beauty, health and personal care category. (Jewellery, innerwear, bed sheets, lingerie and socks.)

    Frequently Asked Questions (FAQs)

  • How do I request to return an item?

    Please chat with us via our live chat on the webpage or send an email to [email protected].

  • Can I return if my item is outside the warranty period?

    No, you will be required to refer the item to the service centre. Kindly contact us.

  • How do I return an item?

    After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to our warehouse.

  • Once retrieval is initiated, what happens next?

    Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to send the product to us yourself.

  • Can my item be retrieved?

    Yes, A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.

  • Can my warranty be voided?

    Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

  • I initiated a return but have not gotten a response and its over 48 hours, what do I do?

    Please contact us

  • Do I have to return the gift when I return a product?

    Yes, any free gift must also be returned.

  • How do I track my return status?

    We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.

  • Once return of my package is done, how long will it take to be refunded?

    Depending on the complaint, a refund would be made to your account immediately return is confirmed or refund will be made after claim on defect is validated.

  • Can I return my item after the stated returns timeline?

    You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.

  • Why was my item redelivered to me instead of a refund?

    Returned items will be redelivered to you if we cannot validate your reason for returning it.

  • How long do I have to request for return?

    You can request a return within 7 days for all eligible items if:

    • You receive a wrong, damaged, defective, product standard/quality or incomplete item.
    • You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewellery.

  • Note that for changed mind, the return has to be authorized by the seller.

    When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging.