Dumota offers a 7 day return window for items that meet the requirements for return. Please fill our retrun request form Here contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Upon our confirmation of the receipt of the item by the Seller, Dumota will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Dumota.
Please chat with us via our live chat on the webpage or send an email to [email protected].
No, you will be required to refer the item to the service centre. Kindly contact us.
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to our warehouse.
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to send the product to us yourself.
Yes, A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Please contact us
Yes, any free gift must also be returned.
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Depending on the complaint, a refund would be made to your account immediately return is confirmed or refund will be made after claim on defect is validated.
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
Returned items will be redelivered to you if we cannot validate your reason for returning it.
You can request a return within 7 days for all eligible items if:
Note that for changed mind, the return has to be authorized by the seller.
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging.