Dumota FAQs

  • Can I buy in bulk?

    Yes, you can. Dumota has numerous wholesalers and manufacturers who has minimum order quantity for their bulk purchase. Dumota offers Retailers products in bulk at very cheap and affordable rates with the best logistics processing. Send us an email today to find out more. [email protected]

  • Will all of the items in my order arrive in a single package?

    If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

  • Why do I see different prices for the same product?

    Dumota is your trusted online marketplace that supports Nigerian entrepreneurs and we have many different sellers competing for business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these 'third-party' sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.

  • What is buyer protection?

    We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Talk to us today to find out more.

  • What is the estimated delivery time?

    Dumota delivers products to customers worldwide. Depending on the selected delivery of your choice. We have different types of delivery to suite your preference.

  • Why does the estimated delivery time vary?

    Dumota is a true online marketplace that empowers Africans across the continent. This means that not all products on Dumota are sold or delivered by Dumota. In addition, Dumota sellers are found in different parts of Africa. Given the various factors involved (the time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

  • Who will deliver my order?

    Your order may be delivered by Dumota Cargo itself, by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Dumota or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

  • My order is shipped. How can I track it?

    Check our track your order page to track your orders. You can also send us an email or chat with us live now by clicking the green messaging icon at the bottom of this page.

  • What countries do you deliver to at the moment?

    - United Kingdom - United States & - Canada.

  • Where can I sell from?

    At the moment, Dumota only accepts sellers from Nigeria and Ghana. Not in Nigeria or Ghana, Not to worry, we have plans of coming to you soon. Please send us an email and we will notify you when we are available in your country.

  • What do I do if my order hasn’t been delivered yet?

    If your order hasn’t arrived yet, you do not need to panic. We are available 24/7 to help you track the progress of all your orders. Just give us a call or send us an email and we will attend to you as soon as we can. You can also chat live with us on our platform.

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